Frequently Asked Questions 

 

How do I decide which size (standard or large) to order?

The only difference between the standard and large sizes is the width of the lower platform. The legs and perch (smaller cushion where you sit) are the same for both sizes. The standard size is 25" wide and the large is 31" wide.

We often recommend going with the large if you're on the fence about which size to choose. The only downside to having the additional leg room of the large would be if your desk or workspace cannot accommodate the additional width.

 

How wide of an opening do I need under my desk?

In order to allow room for swiveling and easy movement in and out from under your workstation, allow at least 27 inches for the standard size and 34 inches if you are ordering the large size.

 

Where's the back support? Aren't chairs supposed to have arm rests and a back for lumbar support?

The Soul Seat is designed to allow you to sit in various positions that align your spine naturally in a neutral position, making a backrest unnecessary. Our customers have reported that they don't miss having a back, but we understand the curiosity that we hear often about why there isn't a back.

For those that have been told by medical professionals that they do need a back on their chair for a specific condition, the Soul Seat may not be the right chair.

To be honest, the inventor, Pack Matthews, put a back on the first prototype out of tradition! He soon found out that once the great posture that the Soul Seat facilitates shows up, a conventional back is superfluous. When we use the Soul Seat, we need lumbar support about as much as toddlers sitting on the floor, or when we’re standing. 

 

What's with the price? I can get a swivel chair with a back included at Staples for $59!

We understand that the price has, and will be, a hindrance for some, and we may not be the best solution for everyone. However, there are many options out there for people to get the same benefits as the Soul Seat without the price tag. The benefits you get from sitting on a Soul Seat are attainable for free (like moving your workstation to the floor). We just provide one solution that brings the floor up to your desk, allowing you to make very little changes to your conventional workspace.

Many of our customers have had chiropractors, physical therapists, etc. prescribe them, so that their employer can purchase the chair for them. You may also be able to be reimbursed through your HSA or insurance!

Our goal is to get people moving again - whether that be with our product or not - but we are unwilling to compromise on quality, on the impact our manufacturing has on our planet, and on paying a living wage to artisans that help us handcraft each chair.

 

Do the Bamboo Soul Seats with swivel?

No, the bamboo legs provide a solid, stationary seating experience. If you like to roll around your office from workstation to workstation, you’ll probably prefer the office chair model that swivels.

 

Are both cushions adjustable in height?

Yes! They are designed for you to adjust the small cushion (perch) to your flexibility or particular postures you prefer. Then you adjust the lower cushion to get the best height relative to your workspace. We recommend that you adjust the overall height so your elbows are just above the height of your work, allowing your shoulders to be relaxed and wrists slightly lower than elbows. But of course, you’re going to be moving a lot as well, getting up every 30 minutes or so, perhaps switching to a standing position for a while. If you haven’t considered being in continual motion contact us for recommendations of adjustable standing desks.

 

What are the dimensions of the Soul Seats?

The width of the standard size is 25 inches. The width of the large size is 31 inches.

From the floor to the top of the perch (smaller cushion) is 18 inches at the lowest setting and can be raised to over 22 inches with the gas cylinder and perch fully extended.

For the stationary base design (wooden legs) the lowest height of the perch is 17 inches and raises to over 28 inches when both cushions are fully extended.

These are the standard dimensions and can be customized within certain limits to match your situation through choices of gas cylinder and other custom options. Call us to discuss your situation and we'll be happy to accommodate. The only requests we've consistently declined is to install a back and cup holders. We'll be more than happy to explain why. 

 

The Soul Seat looks like it would be uncomfortable. Is there a place where can I try one before I purchase?

Most people who haven’t had a chance to sit on a Soul Seat assume it will be uncomfortable. But once they try it, we call it the "Soul Seat Sigh". That smile, the relaxing “Ahhh” that folks express as they have their first experience on the Soul Seat. It’s a pleasure jolt of recognition when their spine finds an end to its fight with gravity and hips, femurs, pelvis, and back get to work together effortlessly. Folks are transported to a time in their lives when sitting didn’t spark an internal battle. For some folks, they haven’t felt that way in decades.

While our only showroom is in Columbia, Missouri, we may have a Soul Seat in a public place in your area for you to try. However, we’re pretty serious about our 90-day Satisfaction Guarantee, so your purchase is risk-free. We are confident you’ll be pleased with our products. 

 

Do you ship internationally?

Yes! We have shipped several Soul Seats overseas, and we would be happy to provide you with a shipping estimate. Send us a message with your postal code and the model you're interested in through our "Contact Us" page or email hannah@mysoulseat.com for the most accurate rate, as we are often able to provide more affordable rates than the website calculated upon checkout.

Please note that we are unable to estimate any applicable duties and/or taxes on your end. 

 

What fabric is used on the Soul Seat?

Our Soul Seat upholstery is 100% Polyurethane from Ultrafabrics Primera® line. Primera® offers classic leather styling with a soft feel. Ultrafabrics is committed to developing fabric using efficient manufacturing processes, based on conservation of raw materials, toxic-free solutions, and with minimal dependency on natural resources. 

We also offer Soul Seats upholstered in Pendleton Eco-Wise Wool. This wool is Cradle to Cradle Certified by MBDC. Their goal is to manufacture wool in a way that leaves the smallest possible footprint on the earth. 

 

Can I wear a dress or skirt and sit on a Soul Seat?

You can wear whatever you want on a Soul Seat! We just recommend thinking about how your outfit would feel if you were to sit on the floor. Shorter, tighter skirts and dresses may be too restricting, or you may prefer to have a shawl or scarf draped over your lap to avoid flashing your coworkers. However, longer or looser-fitting skirts and dresses tend to be just fine.

 

How do you know the Soul Seat works? What tests have you done? 

The behavior of the office worker, the amount that they change positions throughout the day, the relationship between their chair, desk, monitor and keyboard set-up, and the work-style culture that management fosters, all contribute to a dynamic situation that enhances or hinders health at work. We see our efforts with the Soul Seat to be as flexible a component of that dynamic as we can be. As the Soul Seat’s design has continued to develop over the years, we’ve elicited feedback and informal evaluations from physical therapists, orthopedic surgeons, osteopaths, ergonomists, bio-mechanists and clinical psychologists (among others). Our goal with the design is for the chair to provide enough honest feedback to the sitter’s physiology that they are more likely to move to the best posture, which is always the next posture. Compared to any other seating option at work (except the floor, which our Flow Desks provide access to), the Soul Seat offers the most variety of comfortable and supported “Next Postures” while still staying focused on work. We would welcome the opportunity to participate in formal clinical trials to augment the reports of benefits from our customers. As a young start-up, we’ve been on the lookout for someone interested in proposing a well-designed clinical trial. We encourage you to share with us any referrals you might suggest!

 

How do I clean my Soul Seat?

For Primera Vegan Leather fabric, following these guidelines from the manufacturer will help to extend the life of the fabric:

  • Mild soap and water for everyday cleaning.
  • Tough stains can be cleaned with alcohol-based or 1:5 bleach/water solutions.
  • Spray application recommended.
  • Do not saturate. Rinse with clean water and wipe dry.
  • This information is not a guarantee. Please use all cleaners safely and as instructed. The use of other cleaning agents, disinfectants, conditioners or protectants is not recommended and can degrade fabric’s performance and may void Ultrafabrics warranty.

For Pendleton Wool fabric, please follow these guidelines:

  • Regular cleaning: Just like carpet, wool furniture benefits from regular vacuuming. Do this with an upholstery attachment, if your vacuum has one, as this is specially designed for the types of wool fibers used in upholstery. This will pick up dust that may settle in between the fibers which, if not removed, will eventually begin to damage the fabric. Don’t use a vacuum with a rotary brush as this will damage the fabric. For fast removal of small dry spills, such as crumbs, a gentle brush can also be used.

  • Spot cleaning: Wool’s protective outer layer means it’s naturally stain resistant, but it’s still best to clean up any spills as soon as possible after they happen. Like carpet, the best way to do this is using water or an approved cleaning spray. Once the stain is removed, dry the area thoroughly, dabbing not scrubbing. Don’t let the area dry until the stain is removed otherwise it will be harder to get out.

Does the Soul Seat or Flow Desk require assembly upon delivery? 

Yes, they will arrive with a little assembly required, but only takes a few minutes to complete. Click on the links below to watch the step by step assembly instruction videos. Click here to view videos.