Frequently Asked Questions 


How do I decide which size (standard or large) to order?

There are exceptions, but folks over 5 feet 9 inches generally prefer the large size. The standard size also works best with narrow desk openings (as narrow as 30 inches).


How wide of an opening do I need under my desk?

In order to allow room for swiveling and easy movement in and out from under your workstation, allow at least 27 inches for the standard size and 34 inches if you are ordering the large size.


Where's the rest of it? Aren't chairs supposed to have arm rests and a back for lumbar support?

If we were all in ideal health, we would prefer to sit on the floor as our pelvis was brilliantly designed to do. With no arms or back to inhibit your movement, you can keep your focus on your work as you transition between a variety of healthy sitting positions.

To be honest, the inventor, Pack Matthews, put a back on the first prototype because of tradition! He soon found out that once the great posture that the Soul Seat facilitates shows up, a conventional back is superfluous. When we use the Soul Seat, we need lumbar support about as much as toddlers sitting on the floor, or when we’re standing. We don’t run around providing lumbar support to our guests standing around at a cocktail party. We’re better off without that crutch being available right there in reach. 


What's with the price? I can get a swivel chair with a back included at Staples for $59!

We understand that the price has, and will be, a hindrance for some, and we may not be the best solution for everyone. However, there are many options out there for people to get the same benefits as the Soul Seat without the price tag. We just provide one solution that brings the floor up to your desk, allowing you to make very little changes to your conventional workspace. Many of our customers have taken advantage of our Scheduled Payment Plan, which breaks the cost into monthly installments, and we have had chiropractors, physical therapists, etc. prescribe them for their clients, so that their employer can purchase the chair for them. Our goal is to get people moving again - whether that be with our product or not - but we are unwilling to compromise on quality, on the impact our manufacturing has on our planet, and on paying a living wage to artisans that help us handcraft each chair.


Do the Soul Seats with wooden legs swivel?

No, the wooden legs provide a solid, stationary seating experience. If you like to roll around your office from workstation to workstation, you’ll probably prefer the office chair model that swivels.


Are both cushions adjustable in height?

Yes! They are designed for you to adjust the small cushion (perch) to your flexibility or particular postures you prefer. Then you adjust the lower cushion to get the best height relative to your workspace. We recommend that you adjust the overall height so your elbows are just above the height of your work, allowing your shoulders to be relaxed and wrists slightly lower than elbows. But of course, you’re going to be moving a lot as well, getting up every 30 minutes or so, perhaps switching to a standing position for a while. If you haven’t considered being in continual motion contact us for recommendations of adjustable standing desks.


What are the dimensions of the Soul Seats?

The width of the standard size is 25 inches. The width of the large size is 32 inches.

From the floor to the top of the perch (smaller cushion) is 18 inches at the lowest setting and can be raised to over 22 inches with the gas cylinder and perch fully extended.

For the stationary base design (wooden legs) the lowest height of the perch is 17 inches and raises to over 28 inches when both cushions are fully extended.

These are the standard dimensions and can be customized within certain limits to match your situation through choices of gas cylinder and other custom options. Call us to discuss your situation and we'll be happy to accommodate. The only requests we've consistently declined is to install a back and cup holders. We'll be more than happy to explain why. 


The Soul Seat looks like it would be uncomfortable. Is there a place where can I try one before I purchase?

Most people who haven’t had a chance to sit on a Soul Seat assume it will be uncomfortable. But once they try it, we call it the "Soul Seat Sigh". That smile, the relaxing “Ahhh” that folks express as they have their first experience on the Soul Seat. It’s a pleasure jolt of recognition when their spine finds an end to its fight with gravity and hips, femurs, pelvis, and back get to work together effortlessly. Folks are transported to a time in their lives when sitting didn’t spark an internal battle. For some folks, they haven’t felt that way in decades.

If you live in Chicago, Austin, Nashville, or Missouri, we can arrange for one of our local reps to set you up with a test run. However, we’re pretty serious about our 90-day money back guarantee, so your purchase is risk-free. We are confident you’ll be pleased with our products. 


Do you ship internationally?

Yes! We have shipped several Soul Seats overseas, and we would be happy to provide you with a shipping estimate. Send us a message with your postal code through our "Contact Us" page, email, or call us at +1 573 268 6589 for the most accurate rate, as we are often able to provide more affordable rates than the website calculated upon checkout.

Please note that we are unable to estimate any applicable duties and/or taxes on your end. 


What fabric is used on the Soul Seat?

Our Soul Seat upholstery is 100% Polyurethane from Ultrafabrics Primera® line. Primera® offers classic leather styling with a soft feel. Ultrafabrics is committed to developing fabric using efficient manufacturing processes, based on conservation of raw materials, toxic-free solutions, and with minimal dependency on natural resources. 

We also offer Soul Seats upholstered in Pendleton Eco-Wise Wool. This wool is Cradle to Cradle Certified by MBDC. Their goal is to manufacture wool in a way that leaves the smallest possible footprint on the earth. 


Can I wear a dress or skirt and sit on a Soul Seat?

You can wear whatever you want on a Soul Seat! We just recommend thinking about how your outfit would feel if you were to sit on the floor. Shorter, tighter skirts and dresses may be too restricting, or you may prefer to have a shawl or scarf draped over your lap to avoid flashing your coworkers. However, longer or looser-fitting skirts and dresses tend to be just fine.


How do you know the Soul Seat works? What tests have you done? 

The behavior of the office worker, the amount that they change positions throughout the day, the relationship between their chair, desk, monitor and keyboard set-up, and the work-style culture that management fosters, all contribute to a dynamic situation that enhances or hinders health at work. We see our efforts with the Soul Seat to be as flexible a component of that dynamic as we can be. As the Soul Seat’s design has continued to develop over the years, we’ve elicited feedback and informal evaluations from physical therapists, orthopedic surgeons, osteopaths, ergonomists, bio-mechanists and clinical psychologists (among others). Our goal with the design is for the chair to provide enough honest feedback to the sitter’s physiology that they are more likely to move to the best posture, which is always the next posture. Compared to any other seating option at work (except the floor, which our Flow Desks provide access to), the Soul Seat offers the most variety of comfortable and supported “Next Postures” while still staying focused on work. We would welcome the opportunity to participate in formal clinical trials to augment the reports of benefits from our customers. As a young start-up, we’ve been on the lookout for someone interested in proposing a well-designed clinical trial. We encourage you to share with us any referrals you might suggest!


Does the Soul Seat or Flow Desk require assembly upon delivery? 

Yes, they will arrive with a little assembly required, but only takes a few minutes to complete. Click on the links below to watch the step by step assembly instruction videos.